FAQ
We are here to help - please reach out to hello@getswiitch.com if you can't find the answer to your question below.
Which devices support the Swiitch Tag?
Swiitch is only available on iOS currently.
The Swiitch Tag works with:
- iPhones: iPhone running iOS 17+
- Android devices: Not Supported Yet.
Not sure if your phone has NFC? Check this list of NFC-enabled phones.
Why do I need a physical tag when I can use an app to block apps?
The Swiitch Tag isn’t just about blocking apps — it’s about changing habits.
Our approach is based on Rational Override Theory: by making it slightly harder to access distracting apps, you give your brain a moment to pause and choose intentionally.
Place your Swiitch Tag somewhere that requires you to get up to retrieve it when you want to access blocked apps. That little extra effort — or “friction” — is what makes Swiitch so effective at helping you stay focused.
Can I block websites on my phone with Swiitch?
Yes, you can block websites across all browsers. (Safari, Chrome, Firefox, Brave... even Duck Duck Go)
What happens if I lose my Swiitch Tag?
No worries, accidents happen! The Swiitch app comes with five Emergency Unlocks, which will unblock all your apps if you can’t access your tag.
Need a replacement? You can order a new Swiitch Tag here.
What is the Swiitch Tag?
A Swiitch tag is your tiny physical key to lock distracting apps.
The Swiitch App requires a Swiitch tag to work.
I have run out emergency unblocks - how do I get more?
You get 1 Emergency Unblocks top up every 4 weeks. If you run out of all Emergency Unblocks, you will not be able to Swiitch until you request more in Settings.
Requests generally take a couple hours to complete and top your Emergency Unblocks back up to 5.
What can I block with Swiitch?
Swiitch can block apps and websites on your iPhone.
Blocking apps is managed by Apple does not allow you to block system apps (clock, health...).
How do I block apps my phone without my Swiitch Tag?
No tag? No problem.
Simply long hold down the Swiitch button in the app for 3 seconds to block your distracting apps from anywhere.You’ll still need your physical Swiitch Tag to unblock them.
How is Swiitch different from Apple’s Screen Time?
Screen Time and Digital Wellbeing are easy to bypass. A quick tap on “skip” and you’re back in.
Swiitch works differently: it creates a physical barrier. You need your Swiitch Tag to unblock apps, which gives your brain a moment to pause, reinforces intention, and keeps distractions out of reach.
Does Swiitch ship internationally?
For now we only ship to South Africa, we are working on shipping internationally soon!
What’s included with a Swiitch purchase?
Every Swiitch purchase comes with:
- The physical Swiitch Tag, Mini Carabiner
- Full Lifetime Access to the Swiitch app
No subscriptions. No hidden fees. Buy once, use forever.
Do you have a guarantee?
Absolutely! If you’re dissatisfied with Swiitch for any reason within 30 days, let us know. If we can’t help you set it up the way you need, you’ll receive a full refund.
Just reach out to us at hello@getswiitch.app — we’ve got your back.
What is your return policy?
If you have an issue with your order or are dissatisfied for any reason, you have 30 days to contact us and start the return process.
For Swiitch Tags, please return them in their original packaging and condition. At this time, we’re unable to provide a return shipping label, so you’ll need to cover shipping.
Do you store my data? What is your privacy policy?
At Swiitch, your data is yours. We don’t sell it, and in most cases, we don’t even have access to it. You are not our product.
We cannot see and do not track which apps you block or how you use your device.
Swiitch is built to help you live better, with privacy at the core. You can read our full Privacy Policy here.
If you’ve opted in on your phone to help improve Swiitch, we may collect anonymous usage data to:
- Fix bugs and crashes
- Improve your app experience
- (In the future) offer recommendations on which apps to block for better focus
Your privacy and control are always our priority — Swiitch works for you, not against you.
What is Child Mode on Swiitch?
Child Mode lets parents block apps and websites on a child’s device or share their device with their kids safely. Kids edit profiles, delete Swiitch, or use emergency unblocks. Only the Swiitch tag can unblock the apps.
If you have lost access to your Child Mode emergency pin and Swiitch tag and cannot exit Child Mode, please contact hello@getswiitch.com for support to get back into your device.
What is Strict Mode on Swiitch?
Strict Mode disables deleting all apps while you have Swiitched off distractions.
This means you can't delete the Swiitch app to try and get to your distracting apps. Clever right?
How can I block the Apple Settings App?
The settings app cannot be directly blocked by Swiitch as it is an Apple system app.
There is a clever way to block it using our pre-configured Apple shortcut. Follow the guide here.
In short, you use a shortcut that blocks settings and then block shortcuts using Swiitch so that you can't remove the shortcut.